Returns/Shipping Policy At Promotions For You we strive to offer you the best possible service, on time delivery, and quality that is second to none. Returns for personalized products are permitted only when wrong product has been shipped to you or if there is an error in the customization. Shipping: We will ship by either UPS or Fedex unless you instruct us differently. Our goal is to use the most economical service while insuring timely delivery.